Do you have a comment or suggestion to make about library services? Are there additional library materials you would like to see us add to the collection? Are there materials already in the library about which you have concerns? If so, please take a few minutes to let us know by completing the appropriate form from the links below. Your comments will be sent to the Library Director, and will be kept confidential unless you indicate otherwise. You will receive a reply within seven days of submitting your suggestion.
 General Suggestions |
Purchase Requests |
Statement of concern about Library materials |
Patron Suggestions and Replies
Message: I would like to know if it would be possible if we could get Microsoft Word 2007 on all of the computers in the library.
Type of message: compliment
Subject: thank you for your help
Message: I'd like to say " Thank you very much" every body who has worked here, especially to Joanne Vest. Thank you so much! (posted 2/23/09)
Message: does the library even respond to these ?
Response:Yes, the library does respond to these, but we don't have an email or phone number to respond to the specific sender unless the sender includes them in the body of the suggestion. Lacking that information, we post to the general Suggestion Box, as I'm doing here. If you want to discuss this some more, please fill out the suggestion form and include contact information, or call Nadine Williams, Library Director, at 463-5824. Thank you. Nadine (posted 11/19/08)
Message: longer hours
Response: We, too, would love to be open more hours. Unfortunately, the library personnel budget has been cut several times in the last few years (as have budgets in most departments at LCC) and the result is that we don't have enough people to stay open longer hours. If you have specific days or times in mind, please send us another suggestion, and include your email or phone number if you want a personal response. Thank you. (posted 11/19/08)
Message: Will the library ever insist that no cell phone use be permitted? The librarians allow it all the time. There are cell phones ringing right and left and people are having conversations all over the place. I thought this was a LIBRARY! Isn't it supposed to be quiet? Downstairs is especially noisy; even the computer lab is bustling with phones and conversation on a continual basis. How come the employees do nothing? They either don't seem to notice or they look up and simply no nothing. We are trying to study!!! This is supposed to be the one quiet place on campus for people to study and do homework and it sounds like a tavern more than half of the time. This is extremely frustrating.
Response: This is a very small library, with very poor acoustics, and it is difficult to maintain silence. We are all aware of the prevalence of cell phone use in the library despite our efforts to discourage it, and I, personally, spend some large part of every day asking folks to take their cell phone calls outside. We also, however, attempt to strike a balance between providing a welcoming environment where people can have quiet conversations and one that is not disruptive to others. So when a cell phone call appears to fall within the limits of a quiet personal conversation, we may not ask that person to leave. That said, everyone's perception of disruption is different, so I encourage you to let one of us to know if a particular circumstance is making it difficult for you to work. If you wish to discuss this issue further, please ask for Nadine Williams, Library Director. Thank you for your comment. (posted 7/15/08)
Message: May we get the film "First Flower" for Biology majors, please?
Response: We'd be happy to order this film. Thanks for the suggestion.
Subject: new DVD requested
Message: Sut Jhally's recent film "Dreamworlds 3"
We will order a copy of this DVD. Thanks very much for the suggestion.
Message: Could we get better lighting underneath the stairs? Thanks
Response: We agree that that area is dark, and we had planned to add some desk lamps last year, but did not in the interest of saving as much money as possible. We are reconfiguring some library space right now, including the area around the stairway, in order to make a better place for our new laptop checkout service. When that project is complete, we'll reconsider the lighting project. Thanks for the suggestion, and the reminder.
Message: It's unsettling and creepy to see other students (?) using the computers to look at naked girl pictures
Response: It's also a violation of the College's policy around appropriate use of College resources and the maintenance of a welcoming educational environment. When we notice that someone is viewing inappropriate materials, we tell them to stop and/or leave, but we don't always notice as quickly as our students and other library users. Please let one of the library staff know if you observe such behavior. Thank you very much.
Type of message: comment
Subject: book
Message: Book. IN DEFENSE OF FOOD by Michael Pollan would be great for LCC
Response: We have ordered this title for the library. Thank you for your suggestion.
Type of message: complaint
Subject: new computers in library
Message: i cant believe that i could be charged $10/hr. for using the new computers when i dont get charged anything for them in the comnputer lab by the gym. i know you tried and there are signs, but this is my first time checking them out. i was not told that there is a time limit, and of course, i ran over time. they forgave me this time, but really???? $10 an hour? i cant even afford to eat lunch here, and i commute 50 miles to school every day. i can understand a time limit, sort of, but i cant understand a late fee, when we dont have one for the other computers. there has to be a better incentive, like just bring it back and re-check it out. maybe you can put a timer on the desk top with a little alarm or a pop-up to remind us. i probably will not use your computers again because i cannot ever afford that kind of penalty. i will probably just loo! se out on the computers all together. sorry, the grand idea needs fixing and i do hope you tweek the system to allow students like me to continue to use these things. and then there is always being put up for collection and not being able to register for classes...its too much. thanks for trying. i want these things available for the whole time the library is open so we can all do our homework. by the way, the staff is very nice here.
Response: Checking out laptops to students is the library's attempt to respond to student need for additional access to computers, particularly those with office software on them. Because we only have 20 to check out, and thought they would be in pretty high demand, we set the overdue fee at a relatively high level in order to provide an incentive for students to return them on time. The fact that these computers are portable, unlike those in the computer labs, means that we need policies that help us provide service to as many students as we can.
Our checkout procedure includes telling the student what time the laptop is due back, and writing that time on a label on the laptop itself. The inside of the laptop also has the checkout limits and overdue charges. I apologize if your experience was different, and commend the folks who waived your fine under the circumstances. But I don't think our policies are unreasonable, and I do think the level at which the library communicates those policies is very high.
P.S. We are working to extend the hours for laptop checkout.
P.P.S. I think the staff here is very nice, too. Thanks for the compliment.
Message: KLCC's Fresh Tracks talked about a new book, which was highly recommended, called, "The Bush Tragedy" by Jacob Weisberg. I think it sounds like a very interesting book that I hope the library gets.
Response: We will order a copy of The Bush Tragedy. Thanks for the suggestion.
Type of message: complaint
Subject: cell phones
Message: PLEASE enforce the no cell phone zone in the library! The staff don't do anything. They sit there while people are carrying on loudly in their damn phones! This is a library! PLEASE help make this a quiet place. Tell the staff to get off their duffs.
Response:We do have a policy that cell phone use is not allowed in the library, and I encourage you to let one of the staff know if a call is making it difficult for you to study. We also try to be tactful about reminding students, and often watch them answer the call but head out the door as soon as they can. Having said that, there have undoubtedly been times when we have not addressed the issue as soon as possible, and I apologize to you for the disruption. Your suggestion can be a reminder to us about our posted policies. Thank you.
Message: Ken Wilbur is perhaps the most comprehensive philosophical thinker of our time. I am surprised that the Philosophy professors haven't insisted that his works be available at the LCC library. I searched several times and uncovered nothing. Would you please consider adding his titles to your collection?
Response: It's possible that you are not finding anything because the philosopher's last name is spelled Wilber, not Wilbur. The Lane Library has 4 titles by Ken Wilber; the Summit Library, which is the consortium to which we belong, has 50 entries for Ken Wilber as an author, and 8 entries for Ken Wilber as a subject. Thanks for asking. (posted 1/17/08)