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Patron Suggestions and Replies Subject: new DVD requested We will order a copy of this DVD. Thanks very much for the suggestion. Message: Could we get better lighting underneath the stairs? Thanks Response: We agree that that area is dark, and we had planned to add some desk lamps last year, but did not in the interest of saving as much money as possible. We are reconfiguring some library space right now, including the area around the stairway, in order to make a better place for our new laptop checkout service. When that project is complete, we'll reconsider the lighting project. Thanks for the suggestion, and the reminder. Message: It's unsettling and creepy to see other students (?) using the computers to look at naked girl pictures Response: It's also a violation of the College's policy around appropriate use of College resources and the maintenance of a welcoming educational environment. When we notice that someone is viewing inappropriate materials, we tell them to stop and/or leave, but we don't always notice as quickly as our students and other library users. Please let one of the library staff know if you observe such behavior. Thank you very much. Type of message: comment Response: We have ordered this title for the library. Thank you for your suggestion. Type of message: complaint Response: Checking out laptops to students is the library's attempt to respond to student need for additional access to computers, particularly those with office software on them. Because we only have 20 to check out, and thought they would be in pretty high demand, we set the overdue fee at a relatively high level in order to provide an incentive for students to return them on time. The fact that these computers are portable, unlike those in the computer labs, means that we need policies that help us provide service to as many students as we can. Our checkout procedure includes telling the student what time the laptop is due back, and writing that time on a label on the laptop itself. The inside of the laptop also has the checkout limits and overdue charges. I apologize if your experience was different, and commend the folks who waived your fine under the circumstances. But I don't think our policies are unreasonable, and I do think the level at which the library communicates those policies is very high. P.S. We are working to extend the hours for laptop checkout. P.P.S. I think the staff here is very nice, too. Thanks for the compliment. Message: KLCC's Fresh Tracks talked about a new book, which was highly recommended, called, "The Bush Tragedy" by Jacob Weisberg. I think it sounds like a very interesting book that I hope the library gets. Response: We will order a copy of The Bush Tragedy. Thanks for the suggestion. Type of message: complaint Response:We do have a policy that cell phone use is not allowed in the library, and I encourage you to let one of the staff know if a call is making it difficult for you to study. We also try to be tactful about reminding students, and often watch them answer the call but head out the door as soon as they can. Having said that, there have undoubtedly been times when we have not addressed the issue as soon as possible, and I apologize to you for the disruption. Your suggestion can be a reminder to us about our posted policies. Thank you. Message: Ken Wilbur is perhaps the most comprehensive philosophical thinker of our time. I am surprised that the Philosophy professors haven't insisted that his works be available at the LCC library. I searched several times and uncovered nothing. Would you please consider adding his titles to your collection? Response: It's possible that you are not finding anything because the philosopher's last name is spelled Wilber, not Wilbur. The Lane Library has 4 titles by Ken Wilber; the Summit Library, which is the consortium to which we belong, has 50 entries for Ken Wilber as an author, and 8 entries for Ken Wilber as a subject. Thanks for asking. (posted 1/17/08) Message: There was a program i saw on PBS years ago that was several weeks long and it was called "how the west was lost." It was a haunting account of what white man did to the native americans and it's story is largely left out of history books. Is there any way to find it and make it available to students and history majors? Response:Our library already has the 3-video set entitled "How the West was lost", aired on the Discovery Channel and documenting the devastating effects of westward expansion on five native American nations, the Navajo, Nez Perce, Apache, Cheyenne, and Lakota, through the recollection of their descendants, archival photographs, and historical documents. More information is at http://library.lanecc.edu/record=b154490. Thank you for your suggestion. (posted 12/10/07) Subject: Thank you Response: Everyone on the library's staff is dedicated to helping students succeed. Thank you so much for taking the time to let us know our work is appreciated. (posted 12/6/07) Subject: Local food production video Response: We will be happy to order a copy of "Tableland." Thanks for the suggestion. (posted 12/6/07) Message: Please purchase "THE ART OF COMMONPLACE" by Wendell Berry and the anothology titled "THE NEW AGRARIANISM" by Eric Freyfogle. Response: We already have The art of the common-place, but the slightly different spelling may have made it harder to locate in the library catalog - more information on this title is at http://library.lanecc.edu/record=b185260. And we will order The new agrarianism. Thanks for your suggestions. (posted 11/19/07) Message: Please get THE FIFTH DISCIPLE by Peter Senge Response: I think the book you are referring to is The Fifth Discipline: the art and practice of the learning organization , by Peter Senge, which the library already owns - see http://library.lanecc.edu/record=b206334 for more information. We also have The Fifth Discipline Fieldbook: strategies and tools for building a learning organization by the same author - more information on it is at http://library.lanecc.edu/record=b202605. Thanks for your suggestions. (posted 11/19/07) Subject: documentary that is a worthwhile addition to collection Response: We will purchase the DVD Oil Apocalypse, along with a few more in the Mega-Disasters series. Thanks for your suggestion. (posted 11/19/07) Subject: Library hours Response:The library has not been open on Saturdays since July 2006, when budget reductions forced the loss of staff adequate to maintain weekend library hours. We, too, are very unhappy about the need for reduced hours and the impact on students, but are unlikely to be able to reinstate hours in the foreseeable future. The LCC library is open every weekday at 7:30 a.m., and closes at 7:30 p.m. on Monday and Tuesday, and at 6:30 p.m. on Wednesday and Thursday. Also, both the Eugene Public Library and the UO Library have weekend hours for studying, and EPL has computers for research and writing as well. I know it's not ideal, but hope you can find a time and place within those options that will work for you. Type of message: comment Response - Thank you for your book suggestions. We will purchase Eat, pray, love. Love in the time of cholera is already available at the Library. You can find Love in the time of cholera in the online catalog at http://library.lanecc.edu/record=b105867 (posted 10/9/07)
Type of message: comment Response: "Maxed out" does look like a useful title, and we will add this DVD to our collection. Thanks for the suggestion. Type of message: suggestion Response: We would be happy to purchase this title for our collection. Thanks for the suggestion. Subject: Phone not working Response: The phones outside the library are the responsibility of Student Life and Leadership Development; I have sent your suggestion to the director of that program, as well as the individual responsible for telephone service at the College. If I receive a reply, I will post it to the suggestion box; if you want a personal reply, please send me your email address. In the meantime, there is a second courtesy phone outside the other library entrance which still appears to be working. Update Type of message: comment Response: We will order this DVD series. Thank you for the suggestion. (posted 5/17/07) Type of message: complaint Response:Our apologies for the delay in providing additional lighting, as promised, for the darker area under the library stairs. Because of the College's budget dilemma, all departments have been asked to refrain from any expenditure that isn't critical to operations. We will purchase the lamps just as soon as we are able to do so. In the meantime, there are ports upstairs in southwest corner where the lighting is better, and wireless access is available throughout the library. Type of message: suggestion Type of message: comment Subject: Question Response: There are a number of ways to get a list of the library videos. Here are a couple: From the catalog (http://library.lanecc.edu) go to the "Not sure what you are looking for? Browse the Shelves" link located on the left under Check Your Record. On the Browse the Shelves webpage there are links to feature films and below that, links to VHS and DVD videos. You can also use * as a search term limiting to location "audiovisual." Here is the web address for this search: http://library.lanecc.edu/search/X?*&SORT=D=&b=mnav. Thanks for asking. (posted 5/1/07) Type of message: complaint Type of message: suggestion Response: Because this title falls outside the scope of the library's primary commitment to support the College curriculum, we will not be adding it to our collection. Thank you for our suggestion. (posted 4/24/07) Type of message: comment Type of message: suggestion Response: We will replace this title. Thanks for the suggestion. (posted 3/20/07) Type of message: new_idea Response: The library did add abstracts, reviews, summaries, etc. of the titles in our collection (click on the book jacket thumbnail, or look for the red checkmark toward the upper right of the record screen) but the fact that you didn't locate it means we can improve on how we lead people to the additional information. Also, many of the library staff have been investigating how to make the library catalog more interactive, and how to use many of the same kinds of reader input that, for example, Amazon.com provides. Your email makes us think we're on the right track - thanks for the suggestion. (posted 3/20/07) Type of message: suggestion Type of message: comment Response: I have notified the College housekeeping staff of this problem. Thank you for bringing it to our attention. (posted 3/5/07) There are not enough open computer lab hours to serve students on campus. Since the budget cuts, there haven't been enough people to staff the labs. I am willing to begin a petition to have student aides staff the labs as volunteers. I'm also going to talk to Casey Adams. I'm trying to get Library and IT support for my petition campaign. Also, you need to get MS Word in the Library. Response: We fully agree that the reduction in computer lab hours is a hardship for students. And it has resulted, among other things, in more students coming to the Library to use our workstations for a multitude of purposes in addition to research. That decision, however, was not made by the Library, and I am copying your email to Todd Lutz, Manager of the College's Instructional Technology Department, for his information. The Library has taken steps, in collaboration with the IT department, to address this issue. We have requested funding to purchase 30 laptop computers for library-only use, to relieve some of the demand for computers, and staffing to provide some technical support. These laptops will have all of the office software you would normally find in a computer lab. We hope this proposal is accepted, and that it will satisfy some of your concerns about the availability of computers and support for them. (posted 3/5/07) Type of message: suggestion Type of message: suggestion Type of message: comment Type of message: comment Response: The library is not responsible for maintain wireless access, but we're certainly sorry for any inconvenience you experienced. Upon receipt of your suggestion, I contacted the College's Computer Help Desk for their review and response. It's my understanding that everything is fixed now. Thanks for letting us know. Type of message: complaint Response: The library allows students to view and listen to CD-ROM's on our computers as long as they do not require a program to be installed in order for them to work. Most music CD-ROM's and CD-ROM's that contain web pages would be OK. We recently discovered from a student who was also trying to access their BIO 102 CD-ROM in the Library that the Shockwave plugin was missing. Shockwave is scheduled to be installed by Monday, February 5th. Once Shockwave is installed your BIO 102 CD-ROM should be able to run on any Library computer. Thank you very much for bringing this issue to our attention. I've included more information regarding Lane's policy about using CD-ROM's in the computing labs in case you run into a similar situation in the future. "Generally speaking - CD roms can be used in the labs - unless the CD rom requires a program to be installed and then the computer must be rebooted. If that is the case, then the install disappears due to deep freeze. The logic behind this is simply that we are not legally licensed to run software for someone who might decide to install on college equipment; and therefore, to ensure we remain legal, as well as to ensure that computers are still usable between one student and the next, we use deep freeze to ensure that the computers return to the defaults after reboot through the use of Deep Freeze. If a student needs access to a CD-Rom for their class, they need to go to the lab coordinator in HEA201 and request that the CD be installed on the server so that it can be accessed in the open lab (if it is not already accessible...which it may very well be). We have most of the CD's that come with our books already setup on the server and they are readily accessible in the open labs." (posted 1/31/07) Type of message: comment Type of message: comment Message: please help keep sound down. too many distrations and noise Response: We know there are times that it is too noisy for some students in the library. Sometimes it's because of the fact that we "host" the bookstore's issuance of creditline vouchers at the beginning of each term, where long lines of students and poor acoustics make it very difficult to maintain a quiet study area. Sometimes the problem lies with other students who talk loudly, use their cell phones, etc. And sometimes it's we the staff who forget that the library, which is our home for many hours a day, requires behavior a little more muted than might be the case in our real homes. It would help address your concern if you could be a little more specific about the kinds of noise you find disruptive. You can send this additional information to the Suggestion Box, as you did originally, or email me, Nadine Williams, at williamsn@lanecc.edu Thank you for your suggestion. (posted 1/31/07)
Type of message: suggestion Response: The LCC Library does participate in the Readin' in the Rain project, and has done so for several years. One of the main ways in which we participate is by designing and hosting the web site and events calendar, which this year is at http://www.lanecc.edu/library/rir/rir07/about.htm The library has already purchased Providence of a Sparrow: Lessons from a Life Gone to the Birds. It should be available for checkout very soon. Thanks for the suggestion. (posted 1/31/07) Type of message: complaint Response: We do have a schedule to regularly clean the library computer keyboards. But we also have a great many users during the course of the day, and it's not possible to guarantee total hygiene all of the time. However, please feel free to use the hand sanitizing lotion that is available at the front of the classroom, the Reference Desk, and the printer by the Circulation Desk. Thank you. (posted 1/31/07) Sent January 8, 2007 Type of message: comment Reply: The library is not in charge of the phones just outside of the library entrance. It is my understanding that those phones were installed quite some time ago as a courtesy to students, and it's sad but true that some students are more courteous than others. Please feel free to interrupt someone who is not adhering to the time limit. In the meantime, I have copied your email to the campus departments who may be responsible for the provision of this service and the use policies surrounding them. I will post any reply I get on this suggestion page. If you would like to be emailed directly, please send your email address or phone number to the Suggestion Box. Thanks. (posted 1/10/07) Type of message: suggestion Response: We already own "Hotel Rwanda", and we have just ordered "Thin", but I can't find a source to purchase "Reversal of Fortune". It may not be out on DVD yet, but if you have a source, please let us know. Thank you for your suggestions. (posted 12/13/06) Type of message: suggestion Response: Many of us also like books on CD, and we have discussed adding this format to our collection on many occasions. So far, though, the majority of our librarians have concluded that the format of audiobooks is less supportive of the research function of the College library than the print format, and our budget is too small to support both. Your public library is probably your best source of books on CD. Thanks for your suggestion. (posted 12/13/06) Type of message: comment Reply: I'm sorry you have had trouble renewing items online. Sometimes when that happens, it's because it's an item that can't be renewed or there is a limit on the number of times it can be renewed. We do this for things that are in high demand, such as videos, telecourses and reserve items. It's also possible that you are trying to renew an item too soon; books, for example, can't be renewed until they are within 7 days of the date due. If I had some examples of titles that you haven't been able to renew, I could give you a better answer to your question. Also, if you try to renew an item, and it's not clear why you can't, please call the Circulation Desk at 463-5273 and they will help you. Thank you for asking. (posted 11/28/06) Type of message: new_idea Response: We will purchase this documentary. Thank you for the suggestion. (posted 11/28/06) Subject: New book about depression Response: Darkness Visible by William Styron is, indeed, a very important work, but it was first published in 1990. It will be reissued in January 2007, but not altered from its original text. More information is at http://library.lanecc.edu/record=b107729 The library's copy was lost, so I've ordered a replacement copy. Thanks for the suggestion. posted 11/21/06 Purchase Request October 23, 2006: Purchase this item because: Good addition to this genre, interesting topic Response: We have placed an order. Thanks for the suggestion. (posted 11/14/06) Purchase Request August 28, 2006, and Purchase Request August 29, 2006: Please purchase Colors Magazine because it covers a diverse subject matter for many communities, and is a very educational magazine which was recommended in a health class I have taken. Response: Hi, there. Thanks for waiting so long for a reply to this purchase request. After taking a look at the Colors web site and searching for reviews of this magazine, our librarians have decided it does not meet enough of the criteria by which we add magazines to the collection. Our policy requires evaluating whether a new magazine supports a particular academic program here at Lane, the professional reputation of the institution and/or contributors to the magazine, what reviews were available by others expert in the field, whether the articles are indexed elsewhere (and therefore more likely to be requested, and expected use. Colors is certainly a beautiful magazine, but it didn't meet these criteria. Thank you for taking the time to write us. I hope the fact that this particular suggestion can't be accommodated won't keep you from making some more purchase requests. In the meantime, if there is a particular topic that you are interested in knowing more about, please ask the librarians at the reference desk to show you what we already have in the collection that might meet your need. (posted 11/6/06) Type of message: suggestion
Type of message: compliment Response: Thanks very much. Type of message: complaint Type of message: suggestion Type of message: suggestion Type of message: suggestion Response: Thanks you for your suggestion, but the library will not be purchasing this film, as we do not believe it fits within the parameters described in our collection development policy. Among those criteria are:
Type of message: suggestion Type of message: comment Response: We will purchase a copy of this title. Thanks for the suggestion. (posted 10/26/06) Type of message: comment Response: One of the consequences of the College's budget reductions last year was the loss of the library's dedicated computer support position. While the College's Instructional Technology department has worked very hard to provide tech support to the library, they have competing demands and a reduced workforce. We completely agree that it is critical for every computer here at the library to be fully functioning at all times, and we are hoping to resolve this problem in the near future. You mention the card catalog in particular - did you know that there are two computers at the top of the library stairs which can only be used for searching the online catalog? You might check that out next time you want to do a search. As for MySpace, the library's policy does give first preference to students who are waiting for library workstations in order to check the library catalog or do research/course-related work. Please let someone at the Reference or Circulation desk know if no computers are available. Thank you very much for your suggestion. Type of message: complaint
Subject: photocopy machines Message: For several of my classes, it is necessary to use the photocopy machines for assignments, useful articles, research and the like. Here's my concern: 10 cents a copy. Is the LCC library not aware of the extremely tight budgets that we students attempt to live on? Most other copy places are between 3 to 5 cents a copy. With the LCC campus outside of town, it is obviously more convenient to use to photocopy machines here than carry a stack of ten books to the nearest Kinkos every other day. Yet, charging 10 cents a copy sure does add up, and quickly! With the high prices of required textbooks and even the overpriced food that LCC sells, (in addition to the rising costs of credits), it would be nice if one area on campus was sensitive to the poverty us students live in and are trying to get out of by attending classes in the first place. Response:
The cost of copying is set College-wide, not by the individual department (like the Library) and is based on such things as the cost of paper, toner, imprint, and time/handling of the money. So we're not able to lower the price. However, it is my understanding that Printing and Graphics offers a lower rate if students bring their copying needs directly to them. Printing and Graphics is located in Building 7, Room 226. You can call Tom Johnson at 463-5373 for additional information.
Type of message: comment Response: Most of the library's materials are renewable online, as well as in person and over the phone. But the library's collection of feature film videos is still relatively small and in high demand. And the collection of telecourse videos is also in high demand by students enrolled in that course. Because of high use and the desire to make materials available in an equitable fashion, videos have a shorter loan period and no renewals are allowed. Type of message: complaint Response: We employees can easily forget that our work takes place in a very public environment, and that our voices carry more than we think. We do not want your experience at the library to be a negative one, and we certainly want you to be able to study without disturbance. Thanks very much for the reminder to be more aware of our conversations and behavior. Material Type other_type / More hours Purchase this item because: It is ridiculous for a community college, an institution which is supposed to cater to students who work, to not be open at night or on the weekends. Seriously, that is bullshit. A library that isn't even open on Saturday? You've got to be kidding me. And: Type of message: comment Response: The college was forced to make budget reductions last year, and the employees hardest hit were the classified staff who do such things as staff the library's circulation desk in the evenings and on weekends. With fewer staff, the library was forced to reduce its open hours to what, we agree, is a seriously low level of service to our students. We apologize for that, but don't foresee any improvement in the budget in the near future. Type of message: compliment Response: Thanks very much for the compliment. We want to keep improving the library experience for our students, and appreciate your taking the time to let us know the specific ways in which we can do so. Type of message: suggestion Response: First, my apologies for not responding to you sooner; I have been out of town. Secondly, we do realize how intrusive cell phones can be for students attempting to concentrate. We do ask students to take their calls outside the library when we hear or see them, but that's not every instance by any means. Please let us know when you are disturbed by a cell phone, and we will promptly respond. In the meantime, did you know we have small study rooms that you can take advantage of? If you are interested in using one, please ask at the Circulation Desk. Thank you for taking time to voice your concerns, and remind us that creating a welcoming environment includes the development and enforcement of reasonable restrictions. Statement of concern: Resource on which you are commenting: Marijuana Display Response: The subject of marijuana is, indeed, a controversial one for many reasons, but it’s difficult to address your concerns about our display since you didn’t specify the grounds for your disapproval. Books on the topic of marijuana, both for and against, constitute one of the most popular areas of our collection, judging from circulation statistics, and the display reflects a diversity of opinion about marijuana's legitimate uses and benefits. The library selects topics for display that further the College's mission of supporting lifelong learning and critical thinking. Information, opinion, and research on the specific topic of marijuana are also useful to students in programs such as chemical dependency, law enforcement, and writing/argument/research classes. Thank you for taking the time to tell us of your concerns. If you want to describe your specific objections to this display, I'll be happy to respond in more detail. (posted 10/3/06)
Type of message: suggestion Response: Thank you for your thoughtful question, and the compliments to our staff. We, too, are talking about better service to distance learners, including ideas such as "Ask a Librarian." We also have an email address for general questions (it's reference@lanecc.edu) but I agree that it's pretty difficult to find unless you know what you're looking for. As for your specific request, and to further confuse things, an interlibrary loan is not the same as a Summit request. The Summit materials can be requested by looking them up in the Summit catalog (from the "Find a book"...page and clicking on "Request this item" to initiate the loan. You can track these materials by Checking your record, as you appear to have tried to do. But I didn't find the item you described in the Summit catalog, so we would have tried to get it from a library outside the 34-library Summit system. This is a "true" interlibrary loan, and I don't believe it can be tracked on your side of things, but I'm asking our ILL Coordinator to reply directly to you about that. (posted 10/4/06)
Type of message: suggestion Response: We will order this title. Thank you for the suggestion. Type of message: suggestion Reply: Because of limited funding, we have been very restrictive in the purchase of audiobook versions of items we have in our print collection. We also emphasize purchase of items that directly support the curriculum taught here at Lane. However, the Eugene Public Library has this title on CD, so you might try getting it from them. Thank you for your suggestion. Type of message: comment Response: I believe the book you are looking for is Privilege, Power and Difference, by Allan Johnson, of which the library has several copies on reserve. Please ask for it at the Circulation Desk. Thanks for you suggestion. Type of message: complaint Response: We're sorry that we're having so much trouble with our computers lately - four were not working at the time of your complaint. Generally, there are enough library computers to meet the need, but when the classroom is in use for library instruction, there can be a wait even if all of our computers were operative. Type of message: suggestion Response: We have ordered this film on DVD. Thanks very much for the suggestion. (posted 5/3/06) Type of message: suggestion Response: We will order this DVD. Thank you for the suggestion. Type of message: suggestion Response: The library could certainly use more funding. But the library's budget is in the College's general fund, part of which already comes from student tuition. We try to place as few barriers as possible between students and the information they are seeking, and I would be afraid that some students would stop coming here if they were charged extra. We certainly appreciate your support for the library, though - and if we did have extra money, how would you spend it? Type of message: compliment Response: Thank you for the compliment. Our response to previous complaints was to recognize that different people take offense at different subjects and points of view. Your comments serve to illustrate that point, and to keep the discussion alive. If the mission of this College is to support lifelong learning by fostering open discussion and free and respectful exchange of ideas, I'd have to say our last two exhibits have been quite successful.
Response to Library Display Concern April 25, 2006 Concern #2: I'm writing in regards to the display you have in the front part of the library, by the desk. A friend in my study group urged me to write. She had also written about this very subject a couple of days ago, and I assisted her with posting it as she is not familiar with such processes, but I no longer see her statement. This is puzzling. I have something to add to her statement(which you may, or may not have not read). I thought it common knowledge that many students at LCC brought their children onto various parts of campus. Tell me how you would explain to a 10 year old boy the disply you have up. I'm quite upset about it. I want to choose when and what to tell my children about these subjects, not find them staring blankly at such a display. Also, I realize there is a difference between educational material and pornographic material, but I find it ironic that I saw a student repremanded for viewing a part of the female anotomy which you display, in words, on the cover of a book. Several people in the study group agree with us. I ask that this be posted, just as my friend had asked. Maybe it will prompt others to chime in. I wish you would consider taking the display down. And consider not censoring your suggestion/comment page. Or, if you do so, please sate the reason why. It's my opinion that it's your display subject which needs some censorship. I too will encourage comments from the rest of my group. Library Response: HE 209 Human Sexuality Many of the books you find in the display were specifically requested by faculty teaching in areas of human sexuality. The Library does not, however, collect pornographic materials. The books that at first glance appear to be pornographic are in fact academic discussions of the topic. For instance, the book Bestiality and Zoophilia is not promoting those behaviors. It is discussing the topic with regard to psychology, criminology, and animal welfare. The photographs were taken by Imogen Cunningham, and came from a book called On the Body. We chose to include them as part of our display because they illustrated an acceptance of the body that is one of the primary messages of many of the books, as well as the classes they support. Imogen Cunningham was born in Portland in 1883, and went on to become the first woman to make her living as a photographer. She won a Guggenheim fellowship at the age of 87, and she continues to be extremely influential in her field, even 30 years after her death. She is often credited with the invention of the concept of the photographic nude as fine art. You have asked how this display might be explained to a 10-year old. Here’s the response from one of the creators of the display: "How I would explain the display is probably different than you would, and there isn't really a prescription because everybody's explanation will take the tone of their own experiences and insight. I suppose I would tell him that the photographs are a form of art, just as the human body is. I would tell him that the photographer who took those photographs did so a long time ago and that she was the first female photographer to earn a living by her photos. I would tell him that the books are about all different areas of sex and that students can even take classes here at Lane that cover these subjects. I would tell him that the library has all types of books, including ones on topics that some people might find controversial. Libraries believe in being a special place, a holding place of all the subjects you can think of, even if they bug other people. So this display is just one small piece of the library. It's here so people can know what is available to them. Many people are interested in sexual issues and are even taking classes on them. So the librarians hope that this display will help them." We regret you feel that this display is vulgar and harmful, but we cannot in good conscience dismantle it because of your complaint. We had to make the same difficult choice when we received complaints about the Easter display. We believe that as a Library, we give you access to information. How you interpret that information is based on a myriad of variables unique to you. We can't control your interpretation, because it's based on your personal life experience. We can only hope that the displays and the information they contain will be interpreted as informative and empowering to many, even though we know they may be offensive to some. Thank you for your suggestions and for taking the time to express your concerns. They provided us with an opportunity to carefully re-examine our values, consider the sensitivities of the students we serve, and reaffirm the right of all to express disagreement. Type of message: suggestion
Message: POWERFUL FILM that is sensitive, educational, and eye opening.... I strongly recommend: "I Know I'm Not Alone: A Musician's Journey Through War in the Middle East" (2005) - Directed by Michael Franti Response: We will certainly order this film - thank you for the suggestion.
Type of message: complaint Response: We have set up a schedule to regularly clean the library computer keyboards. But we also have a great many users during the course of the day, and it's not possible to guarantee total hygiene all of the time. However, please feel free to use the hand sanitizing lotion that is available at the front of the classroom, the Reference Desk, and the printer by the Circulation Desk, . Thank you. Type of message: comment Message: Please do something about people who sit at the disabilities computer all day doing things other than school work. It's creepy. (Note: This suggestion has been paraphrased from the original to protect privacy.) Response: We, too, have noticed that the disabilities station is in constant use, and have added a 30 minute time limit in hopes of addressing this problem. The Library also adheres to the College's policy for appropriate computer and internet use, and we remind our students of these policies both on our sign-in screens and in person as necessary. Please help us do that by telling someone at the reference or circulation desk when you notice what appears to be inappropriate use of the College's resources. Thank you for your comment. Type of message: complaint Response: Because some students prefer to use different PINS for different purposes, the library made a decision not to automatically change Library PINs to match any made in ExpressLane after the initial upload into our system. However, we do understand that this is sometimes very inconvenient, and we are investigating a way to address the situation. In the meantime, if you don't remember your library PIN, please call us at 463-5273 - we'll simply delete your old PIN so you can reset it to something more recent or familiar to you. Thank you for the suggestion. Nadine Williams, Director Type of message: suggestion Response: We will certainly order this title. Thank you for the suggestion. (posted 4/6/06) Type of message: suggestion We will order "The Power of Community - How Cuba Survived Peak Oil" and "Our Synthetic Sea" As far as other titles go for peak oil, we already have 5 books and 1 video on the topic. As for the environmental problems related to plastic scrap, we have two books that talk about it, but none entirely devoted to the subject. We have not been able to locate any additional recent materials on plastic scrap, and would welcome any specific suggestions you may have. Thank you for your recommendations. (posted 3/9/06) Type of message: suggestion Reply: The library does have one title by Augusten Burroughs, entitled "Running with Scissors." We will not be purchasing "Dry", however, as our mission of curriculum enhancement does not generally support the purchase of memoirs. If you are a Lane student, or member of the LCC staff, you may request this title, and others by the author, through the Summit catalog at http://summit.orbiscascade.org/
Thank you for your suggestion.
Type of message: suggestion Reply: Thank you for bringing this to our attention. Each keyboard, mouse, and monitor in the Library should be cleaned regularly. We will get on this ASAP.
Type of message: suggestion Reply: We have already ordered this title, but it has not yet been received. You may wait for our copy to arrive, or request it through Summit, the library consortium in which LCC is a member. If you wish to request it through Summit, please enter the title in the Quick Catalog Search box on the Library's home page, and click the button to "Repeat search in Summit", then "Request this item" and follow the instructions. January 17, 2006 Type of message: new_idea Reply: We have considered your purchase request for Palestine...people and the land, but we will not be adding it to the library's collection because of its age and format. Films that are added to the collection are, in general, in DVD format and of recent publication. Thank you, though, for your suggestion. Type of message: complaint Response: The library can at times be a pretty noisy place; even though we have policies around disruption and the use of cell phones, the first couple of weeks of each term tend to be expecially boisterous. I apologize for the inconvenience, and thank you for the reminder to us all to be more aware of students' need for a quiet study space. If you have particular times or activities in mind, please let us know and we will try to address them.
Type of message: suggestion Response: We will certainly order a replacement. Thanks for your suggestion. January 9, 2006 Type of message: suggestion
Subject: A great read to better understand migrant life in the mid-west. Message: About The Book Jake and his Hispanic friend witness the murder of a tomato-picking migrant on a relative’s mid-western farm. Frightened and unsure what to do, they run and soon meet the girl of their dreams. This story shows how a teenager perseveres through fear, loneliness, spoiled friendships, attempted suicide, and death. Jake discovers that “following his heart” is a positive direction to go. ------------------------------------------------------------------------ About The Author J. P. Kollar lives in Arvada, Colorado with his wife, kids and Tucker the dog. J. P. enjoys writing, camping and music. He has been teaching in elementary schools for 25 years. May we publish: yes Response: Thanks very much for your suggestion. However, we will not be adding this title to our library's collection, as it does not fit our mission to purchase materials which support the curriculum offered at Lane Community College. If you know of non-fiction titles or literary works by a Hispanic author on the subject of migrant life in the United States, we would be happy to consider them.
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