IT Services
Help Desk

Help Desk Frequently Asked Questions (or "How do I...?")

• I got a message saying that "the password for user "DoeJ" has expired.  You have 2 grace logins left to change your password. Do you want to change your password?" What do I do?
• I am a new employee at Lane, when do I get an account and a password?
• How do I synchronize my Novell GroupWise Address Book with Frequent Contacts and personal address books?
• How do I archive my mail?
• Help with virus quarantine - PC users/Windows
• How to run Antivirus scan

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If you have any questions please call the Help Desk at x4444.

Q - I got a message saying that "the password for user "DoeJ" has expired.  You have 2 grace logins left to change your password. Do you want to change your password?" What do I do?
A - PASSWORD EXPIRATION PROCEDURE

This message will appear when your Novell login password has expired:

The password for user "DoeJ" has expired.  You have 2 grace logins left to change your password.  Do you want to change your password?

Please click "Yes"
Type your New password
Retype New password
Click "OK"
The next screen should say "Your password has been changed"
Click "Close"

You will be prompted to enter your Windows Password, 
Click on Cancel and follow the instruction below:

To synchronize Your Windows Password

Click on "Start"
Click on "Settings"
Click "Control Panel"
Double Click the "Passwords" Icon
Click "Change Windows Password"
Make sure "Novell NetWare" box is NOT checked.
You may check the "Windows Screen Saver" if you want to synchronize it with your login passwords.
Click "OK"

You will be prompted to enter your old password
Type you old password
Tab down to type your new password
Tab down again and retype your new password
Click "OK"

You will get the following message "The Windows Password has been successfully changed." 
Click "OK"
Click "Close"

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Q - I am a new employee at Lane, when do I get an account and a password?
A - You have to attend a training session before an account is set up for you. Once the account is set up, the password is set up also. Contact Michael Levick at x 3349 for training requests and questions. _________________________________________________

Q - How do I synchronize my Novell GroupWise Address Book with Frequent Contacts and personal address books?
A - 
Windows 95/98 users
After GroupWise is open, go to "Tools - Address Book." When the address book is open, click on the "Frequent Contacts" tab. When in Frequent Contacts, go to "File - Synchronize." Click on "current book." Your Frequent Contacts book is now synchronized with the Novell GroupWise Address Book. Repeat the process for the address book with your name on it and any other address books you may have created. 

Macintosh users
If you get an "undeliverable message" when using a GroupWise address listed in your personal address book, we recommend checking through the Novell GroupWise Address Book to see if the listing has changed. If it has, you may delete the old address and copy in a new one. 

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Q - How do I archive my email?
A - 

1. From the tool bar select "Tools", "Options", "Environment", and "File Location"
2. In the "Archive Directory" field fill in the path to where you want to save mail. (example, "C:\mail").
   If the directory does not exist it will be created for you.
3. Click the "OK" button and then click the "Close" button
   You are now ready to archive mail.
4. Right click on the item you want to archive and select "Archive" from the menu.
   You can select more then one message by using the "Shift" or "Control" key.
5. You can view the contents of the Archive folder by selecting "File" and "Open Archive" from the tool bar.
6. You can return to your active mail box by selecting "File" and deselecting "Open Archive".